Hit-Online is the cloud ERP voor plumbing and heating businesses in België en Luxemburg. Job planning with precise time slots, emergency callouts, spare parts tracking and digital intervention reports - all in one system, accessible from anywhere.
As a plumber or heating engineer, u plan uw day - and then the phone rings. Burst pipe, boiler breakdown, blocked drain. The emergency blows up the schedule, another klant waits for nothing, and by the evening u can’t remember who did what, where - or whether everything got invoiced.
A burst pipe can’t wait. But when u spontaneously reassign a technician, another planned job falls through - and the affected klant is the last to find out. Without a central system, u spend more time firefighting than running uw business.
The technician is at the klant’s property, the part he needs isn’t in the van. A second visit is required, the klant is unhappy, extra travel costs pile up. Without structured stock management, this happens more often than it should.
What was done at the klant’s property? Which parts were fitted? When was the last maintenance visit? When this information lives on scraps of paper or in unreadable notes, every follow-up question costs time - and when a warranty claim comes in, it gets expensive fast.
See all uw technicians and jobs on a visual daily calendar - with precise start and end times per medewerker. An emergency comes in? U immediately see who’s available and when. U slot in the emergency, adjust the other time slots - and every affected technician gets an instant notification on their phone. Geen telefoonmarathon meer, no chaos.
Spare parts and materials used are logged directly in the job or project - by the technician on his smartphone, still at the klant’s property. Leveranciersfacturen are automatically recognised via PEPPOL and assigned to the right job. U always see what a callout actually costs - and make sure everything gets invoiced.
U build uw own forms in Hit-Online - intervention reports, maintenance protocols, pressure tests - with exactly the fields u need: photos, readings, parts fitted, klant signature. Uw technicians fill them in directly on their smartphone, still at the klant’s property. Everything lands automatically in the right project and can be retrieved at any time - even years later for warranty claims or insurance disputes.
Build uw offertes from uw own resourcebibliotheek - spare parts, hourly rates, flat fees for emergency callouts - and send them out in minutes. Extra work comes up during a callout? U log it directly in the project. When the invoice goes out, everything is already there - nothing gets forgotten, nothing needs to be added manually.
Ficos has been developing software exclusively for the bouwsector in Belgium and Luxembourg for over 20 years. Hit-Online understands the reality of a plumbing business: emergency callouts, spare parts tracking, maintenance protocols, many small jobs running in parallel - it’s built in, not bolted on.
Hit-Online runs entirely in the browser, on any device - smartphone, tablet, laptop. Uw technicians don’t need a specific device or any installation. Wherever there’s a mobile signal, Hit-Online works.
Hit-Online is 100% PEPPOL-compatibel: u create uw invoice as usual, and Hit-Online transmits it automatically via the PEPPOL-netwerk. Incoming leveranciersfacturen are assigned directly to the right job - kostenanalyse updates instantly.
No expensive annual package for features u never touch. U activate Hit-Online by module: job planning, invoicing, forms, kostenanalyse - separately or combined. Basic access is free, no credit card required, no minimum term.
Ficos runs free live webinars several times a month - with the option to ask questions in real time. Free training videos are also available on demand at any time. Uw team gets up to speed at their own pace, without a training block or downtime op de werf.
All uw klant data, offertes and invoices are stored on European servers. No sharing with third parties. Analytics via self-hosted Matomo - no Google Analytics.
In Hit-Online, the daily calendar immediately shows u which technician is available or can be moved and at what time. U slot in the emergency and adjust the other time slots - every affected technician gets an instant notification on their phone. Geen telefoonmarathon meer, no manual informing.
Ja. The technician opens Hit-Online in his smartphone browser and logs the spare parts and materials used directly in the job - still at the klant’s. Everything is automatically assigned to the right project and feeds into the kostenanalyse and the invoice.
Ja. U build uw own forms in Hit-Online - with the fields u need: readings, photos, parts fitted, free text fields, digital signature. Uw technicians fill them in via the smartphone browser. Everything lands automatically in the right project and is retrievable at any time.
Incoming PEPPOL invoices are automatically recognised and can be assigned to the right project with één klik. Manual invoices are entered directly in the project. The cost analysis updates instantly - u always see what a callout actually costs.
Nee. Hit-Online runs entirely in the browser - nothing to install, nothing to update. Log hours, fill in forms, log spare parts, collect signatures: all from the mobile browser, with voice input if needed.
Ja. All intervention reports, maintenance protocols and invoices are archived per project and retrievable at any time - even years later. For warranty claims or insurance disputes, u have all the information at a glance.
Ja - dat is precies de kern doelgroep. Hit-Online is designed so u can get started without any IT background. Ficos offers monthly training sessions, and the support team is there every step of the way.
The hours, spare parts and materials logged during the callout are already in the project. U select the line items to bill - Hit-Online generates the invoice automatically, with the correct VAT rate for Belgium or Luxembourg. Via PEPPOL, u can send it electronically with één klik.
Plumbing and heating businesses in België en Luxemburg use Hit-Online to schedule jobs precisely, slot in emergencies fast and document and invoice every callout without gaps. Start gratis - zonder creditcard, zonder minimale looptijd.