Hit-Online is the cloud ERP for plumbing and heating businesses in Belgium and Luxembourg. Job scheduling with precise time slots, emergency callouts, spare parts tracking and digital intervention reports - all in one system, accessible from anywhere.
As a plumber or heating engineer, you plan your day - and then the phone rings. Burst pipe, boiler breakdown, blocked drain. The emergency blows up the schedule, another client waits for nothing, and by the evening you can’t remember who did what, where - or whether everything got invoiced.
A burst pipe can’t wait. But when you spontaneously reassign a technician, another planned job falls through - and the affected client is the last to find out. Without a central system, you spend more time firefighting than running your business.
The technician is at the client’s property, the part he needs isn’t in the van. A second visit is required, the client is unhappy, extra travel costs pile up. Without structured stock management, this happens more often than it should.
What was done at the client’s property? Which parts were fitted? When was the last maintenance visit? When this information lives on scraps of paper or in unreadable notes, every follow-up question costs time - and when a warranty claim comes in, it gets expensive fast.
See all your technicians and jobs on a visual daily calendar - with precise start and end times per worker. An emergency comes in? You immediately see who’s available and when. You slot in the emergency, adjust the other time slots - and every affected technician gets an instant notification on their phone. No phone marathon, no chaos.
Spare parts and materials used are logged directly in the job or project - by the technician on his smartphone, still at the client’s property. Supplier invoices are automatically recognised via PEPPOL and assigned to the right job. You always see what a callout actually costs - and make sure everything gets invoiced.
You build your own forms in Hit-Online - intervention reports, maintenance protocols, pressure tests - with exactly the fields you need: photos, readings, parts fitted, client signature. Your technicians fill them in directly on their smartphone, still at the client’s property. Everything lands automatically in the right project and can be retrieved at any time - even years later for warranty claims or insurance disputes.
Build your quotes from your own resource library - spare parts, hourly rates, flat fees for emergency callouts - and send them out in minutes. Extra work comes up during a callout? You log it directly in the project. When the invoice goes out, everything is already there - nothing gets forgotten, nothing needs to be added manually.
Ficos has been developing software exclusively for the construction sector in Belgium and Luxembourg for over 20 years. Hit-Online understands the reality of a plumbing business: emergency callouts, spare parts tracking, maintenance protocols, many small jobs running in parallel - it’s built in, not bolted on.
Hit-Online runs entirely in the browser, on any device - smartphone, tablet, laptop. Your technicians don’t need a specific device or any installation. Wherever there’s a mobile signal, Hit-Online works.
Hit-Online is 100% PEPPOL-compatible: you create your invoice as usual, and Hit-Online transmits it automatically via the PEPPOL network. Incoming supplier invoices are assigned directly to the right job - cost analysis updates instantly.
No expensive annual package for features you never touch. You activate Hit-Online by module: job scheduling, invoicing, forms, cost analysis - separately or combined. Basic access is free, no credit card required, no minimum term.
Ficos runs free live webinars several times a month - with the option to ask questions in real time. Free training videos are also available on demand at any time. Your team gets up to speed at their own pace, without a training block or downtime on site.
All your client data, quotes and invoices are stored on European servers. No sharing with third parties. Analytics via self-hosted Matomo - no Google Analytics.
In Hit-Online, the daily calendar immediately shows you which technician is available or can be moved and at what time. You slot in the emergency and adjust the other time slots - every affected technician gets an instant notification on their phone. No phone marathon, no manual informing.
Yes. The technician opens Hit-Online in his smartphone browser and logs the spare parts and materials used directly in the job - still at the client’s. Everything is automatically assigned to the right project and feeds into the cost analysis and the invoice.
Yes. You build your own forms in Hit-Online - with the fields you need: readings, photos, parts fitted, free text fields, digital signature. Your technicians fill them in via the smartphone browser. Everything lands automatically in the right project and is retrievable at any time.
Incoming PEPPOL invoices are automatically recognised and can be assigned to the right project with one click. Manual invoices are entered directly in the project. The cost analysis updates instantly - you always see what a callout actually costs.
No. Hit-Online runs entirely in the browser - nothing to install, nothing to update. Log hours, fill in forms, log spare parts, collect signatures: all from the mobile browser, with voice input if needed.
Yes. All intervention reports, maintenance protocols and invoices are archived per project and retrievable at any time - even years later. For warranty claims or insurance disputes, you have all the information at a glance.
Yes - that’s exactly the target. Hit-Online is designed so you can get started without any IT background. Ficos offers monthly training sessions, and the support team is there every step of the way.
The hours, spare parts and materials logged during the callout are already in the project. You select the line items to bill - Hit-Online generates the invoice automatically, with the correct VAT rate for Belgium or Luxembourg. Via PEPPOL, you can send it electronically with one click.
Plumbing and heating businesses in Belgium and Luxembourg use Hit-Online to schedule jobs precisely, slot in emergencies fast and document and invoice every callout without gaps. Get started for free - no credit card, no minimum term.